In the area of Operational Intelligence, we deliver the services and capabilities around Observability, Monitoring, and AIOps.
We have just defined our new service offer structure and we need to take the next steps in having the valid insight to show for ourselves as well as our customers around the deliveries we do.
The scope of the consultant services is,
Drive and coordinate the initiative around getting our Service Health metrics defined per service and then publish them in a way so that we internally can consume the data but also make them available for the ones consuming our services.
What we also need to create is a view of the total cost of ownership per platform and the consumption per consumer/team (TCO and Showback of consumption to consumers of services).
What we also want this consultant to support us with is creating attractive video content for our virtual/on-demand training around our service offering and platform, where the person will work together with our engineers who is responsible for the training content itself and where this person adds the graphics design to make it trainings that our internal organization’s engineers want to consume.
Desired knowledge, experience, competence, skills etc.:Business analysis and business intelligence skills to both collect requirements and realize them by making relevant data available.
Required knowledge and Experience in creating dashboards/reports in BI tools such as Power-BI, Google Analytics etc. is a must.
We also see that the consultant understands the concept of producing, consuming, and publishing data in an automated fashion to minimize manual effort in making the data consumable.
The desired skill is also how to make the data attractive and easily consumable through dashboards (design/graphics etc.)
What 3 things from the box above are most important?
Drive/lead initiative towards the set objective and key result
Understanding of data -produce, consolidate and publish