Responsibilities
- Serve as the main liaison between customers and senior leadership, ensuring alignment of expectations.
- Provide strategic insights to internal teams to tailor solutions that meet customer needs.
- Lead customer negotiations on scope, timelines, and resource allocation.
- Identify and resolve conflicts between internal priorities and customer expectations.
- Ensure consistent communication and reporting between customers and internal stakeholders.
- Drive post-project reviews to gather feedback and implement continuous improvements.
- Represent the organization in customer meetings, negotiations, and conflict resolution.
- Approve strategic project adjustments to accommodate changing customer needs.
- Allocate cross-functional resources to deliver optimal customer outcomes.
- Advocate for customer interests while balancing organizational priorities.
Required Skills
- Exceptional ability to inspire, mentor, and guide teams towards achieving project goals.
- Strong ability to align projects with organizational and customer strategies.
- Expertise in building and maintaining productive relationships with internal and external stakeholders.
- Advanced skills in identifying, assessing, and mitigating project risks.
- Effective at achieving win-win outcomes during customer negotiations.
- Proficient in budgeting, resource allocation, and financial oversight.
- Flexible in managing multiple priorities in a dynamic environment
