Responsibilities
- Lead and coordinate cross-team testing initiatives, such as system integration testing and regression testing.
- Lead and coordinate test improvement initiatives, including process improvements and tools evaluation/implementations.
- Provide recommendations for production deployments to the Product Owner and input to Release Management.
- Define testing standards and strategies, including test automation.
- Support and train team members to ensure defects are documented correctly and managed effectively throughout their lifecycle.
- Continuously improve the quality of MS Dynamics 365 FO by building, maintaining, and sharing knowledge with colleagues.
- Support root cause analysis of high severity incidents/bugs.
- Ensure appropriate registration, analysis, prioritization, and resolution of all incoming cases within the agreed time (SLA), maintaining a high level of quality.
- Analyze and solve issues in collaboration with software and system engineers, performing initial debugging to speed up resolution time.
- Drive communication towards end-users and product teams about the progress of ongoing cases through continuous monitoring, analysis, and escalation if needed.
- Perform testing as required.
Requirements
- Leading test in digital product development, with a strong business acumen and strategic mindset.
- Good knowledge of Finance, Leasing, and Budgeting processes and understanding of how products and services are interconnected.
- Solid understanding of MS Dynamics 365 FO modules and underlying business logic.
- Extensive experience with test automation frameworks (preferably Selenium).
- Proficiency in a scripting language such as C#, Python or JavaScript.
- Strong expertise in JIRA and Zephyr Enterprise.
- Experience in ITIL, agile frameworks, service governance models, and DevOps concepts.
- Strong understanding of prioritization during business-critical issues.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
